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BS EN 15140:2006

BS EN 15140:2006

Current

Current

The latest, up-to-date edition.

Public passenger transport. Basic requirements and recommendations for systems that measure delivered service quality

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-31-2010

Publisher

British Standards Institution

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Requirements
5 Recommendations
Annex A (informative) - Examples

Specifies basic requirements and recommendations for systems that measure delivered service quality of public passenger transport to be applied in the framework of EN 13816.

Committee
SVS/11
DevelopmentNote
Issue Date: 31/01/2010. (01/2010)
DocumentType
Standard
Pages
26
PublisherName
British Standards Institution
Status
Current

This document provides basic requirements and recommendations for systems that measure delivered service quality of public passenger transport to be applied in the framework of EN 13816.

The requirements and recommendations specified in this document apply both to third party measurements and measurements conducted by the service provider.

Standards Relationship
EN 15140:2006 Identical

EN 13816:2002 Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement

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Hardcopy - English
PDF - English
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