Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Language(s)

English

Published date

11-06-2024

Publisher

International Organization for Standardization

This document specifies a measurement framework (MF) and an organization maturity model (OMM). It provides the overview of how an organization can use the process reference model (PRM) in ISO/IEC30105-1 and the process assessment model (PAM) in ISO/IEC30105-2 to measure their capability and maturity levels. It conforms to the requirements of ISO/IEC33003 and ISO/IEC33004 and supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

This document is intended to be used in concurrence with the other parts of the ISO/IEC 30105 series and the assessment approach provided by ISO/IEC 33002 for assessing processes.

Committee	ISO/IEC JTC 1/SC 40
DocumentType	Standard
Pages	22
PublisherName	International Organization for Standardization
Status	Current
Supersedes	ISO/IEC 30105-3:2016/Amd 1:2020 ISO/IEC 30105-3:2016